Office Metrics v3.4

Date Logic Fixed

Performance Report

Confidential Data

Total Inbound

-

Total Outbound

-

Total Life Apps

-

Total All Apps

-

Voicemail %

-

Goal: 15%

Total Apps per Life App

-

Auto/Fire to Life Ratio

Outbound Dials per App

-

Closing Efficiency

Minutes per Dial

-

Talk Efficiency

* Note: "Office Totals" include all staff. Graphs below exclude Rachael & Admin.

Inbound Calls

Outbound Calls

Life Apps

All Apps

Inbound Minutes

Outbound Minutes

Voicemail % Trend

Target: 15%
NameInboundOutboundLife AppsAll Apps

Reverse Success Funnel

Forecasting (Last 5 Weeks).

Life Apps

-

-

Total Apps

-

-

Outbound Dials

-

-

Talk Time

-

-

Calculation Logic

1. Attachment

-

-

2. Efficiency

-

-

3. Duration

-

-

Admin

DateNameInboundOutboundLifeAll AppsIn MinOut MinVMAction